Swiggy application User

User Registration and Profiles

this module allows users to create accounts on the Swiggy app. Users provide essential details such as name, contact information, and delivery address. Once registered, users can access personalized features, track order history, and save preferences. 1.User Registration: i. Allows users to create accounts by providing essential information such as name, email address, phone number, and password. ii. Provides the option for users to register or log in using their existing social media accounts, enhancing the onboarding process. 2.Profile Management i. Enables users to create and customize their profiles with personal details, delivery addresses, and preferred payment methods. ii. Allows users to upload a profile picture to personalize their accounts. 3.Address Management: i. Permits users to save multiple delivery addresses, such as home, work, or other frequently visited locations. ii. Integrates with GPS to suggest or detect the user's current location for quicker address entry.

Restaurant Listings and Menus

Users can browse through a comprehensive list of restaurants available on Swiggy. This module includes detailed menus, dish descriptions, prices, and images. Users can explore various cuisines and make informed decisions before placing an order. 1.Restaurant Listings: i.Search and Filter Options allows users to search for restaurants based on cuisine, location, ratings, and other filters. ii.Map Integration displays restaurants on a map for users to explore nearby dining options. iii.Featured Restaurants highlights popular or recommended restaurants on the main page. 2.Restaurant Profiles: i.Restaurant Details displays essential information such as restaurant name, address, contact details, opening hours, and cuisine type. ii.Ratings and Reviews includes user ratings and reviews for each restaurant to help users make informed decisions. iii.Photos and Menus is showcases images of the restaurant and provides access to the restaurant's menu.

Search and Filters

The search module enables users to find specific restaurants or dishes quickly. Filters allow users to narrow down choices based on cuisine type, price range, delivery time, and user ratings, enhancing the overall user experience. 1.Search Functionality: i. Allows users to search for specific restaurants, cuisines, or dishes using keywords. ii.Auto-Suggestions is to provides real-time suggestions as users type, improving search accuracy and speed. iii.Voice Search that allows users to perform searches using voice commands for hands-free convenience. 2.Filters for Restaurants: i.Cuisine Filters that enables users to filter restaurants based on specific cuisines (e.g., Indian, Chinese, Italian). ii.Rating Filters that allows users to filter restaurants based on customer ratings to find highly-rated options. iii.Delivery Time Filters that permits users to filter restaurants based on estimated delivery times. iv.Vegetarian/Non-vegetarian Filters that helps users find restaurants that cater to their dietary preferences.

Order Placement and Checkout

Users can add items to their cart, customize orders, and proceed to checkout. This module ensures a smooth ordering process, including payment options, discounts, and order confirmation. It also provides real-time updates on the order status. 1.User Authentication: i.Users should be required to log in or sign up before placing an order. ii.Social media integration for quick and easy sign-ups. 2.Browsing Restaurants and Menus: i.A user-friendly interface for browsing nearby restaurants. ii.Clear categorization and filters for cuisine types, ratings, and delivery time. iii.Detailed restaurant menus with images, descriptions, and prices. 3.Item Selection: i.Intuitive menu navigation for users to add items to their cart. ii.Options for customization (e.g., size, toppings) when applicable.

Real-Time Tracking

The real-time tracking module allows users to monitor the status of their orders. Users receive updates on the preparation, dispatch, and delivery stages, providing transparency and an estimated time of arrival. 1.Order Placement: i.When a user places an order, generate a unique order ID and associate it with the order details. ii.Capture the user's delivery address and contact information. 2.Backend Infrastructure: i.Develop a robust backend system that can handle real-time updates and communication between the user, delivery agent, and the application servers. Integration with Maps API: i.Integrate with a reliable maps API (e.g., Google Maps) to obtain accurate geolocation data. ii.Utilize the API for geocoding (converting addresses to coordinates) and reverse geocoding (converting coordinates to addresses).

Payment Gateway Integration

This module ensures secure and seamless transactions. Users can choose from various payment options such as credit/debit cards, digital wallets, or cash on delivery. Integration with trusted payment gateways is crucial for a reliable payment process. 1.Security: i.SSL Encryption to Implement Secure Socket Layer (SSL) encryption to secure the data transmitted between users and the payment gateway, ensuring confidentiality. ii.PCI DSS Compliance to adhere to Payment Card Industry Data Security Standard (PCI DSS) requirements to safeguard cardholder data during transactions. 2.Payment Options: i.Credit/Debit Cards is Integrate major credit and debit cards to provide a convenient payment method for users. ii.Digital Wallets is include popular digital wallets for faster and hassle-free transactions. iii.Net Banking is enable users to make payments directly from their bank accounts through net banking.

Rating and Reviews

Users can rate restaurants and provide reviews based on their experiences. This module helps other users make informed decisions and provides valuable feedback to restaurants for improvement. 1.Rating System: i.Star Ratings is allows users to rate their overall experience with a restaurant or delivery service on a scale of 1 to 5 stars. ii.Granular Ratings that provides the option to rate specific aspects, such as food quality, delivery speed, and customer service. 2.Review Submission: i.Text Reviews is enables users to leave detailed reviews, sharing their specific experiences and feedback. ii.Media Upload is allows users to attach photos of their orders, providing visual context to their reviews. Anonymous and Verified Reviews: i.Anonymous Reviews to permits users to submit reviews without revealing their identity for privacy. ii.Verified Reviews is encourages users to verify their orders, adding authenticity to their feedback.

Promotions and Discounts

Swiggy often offers promotional deals and discounts to users. This module showcases ongoing offers, promo codes, and discounts, encouraging users to make purchases and enhancing customer loyalty. 1.Promo Code Management: i.Promo Code Generation is allows administrators to generate unique promo codes for various promotions and discounts. ii.Code Redemption that enables users to enter promo codes during the checkout process to avail discounts. iii.Promo Code Expiry is Implements a system to set expiration dates for promo codes. 2.Discount Types: i.Percentage Discounts is applies a percentage discount on the total order value. ii.Flat Discounts deducts a fixed amount from the total order cost. iii.Free Delivery Offers free delivery as a promotional incentive

Notification and Communication

Users receive push notifications, emails, or in-app messages to stay informed about order status, promotions, and other relevant updates. Effective communication ensures users are engaged and aware of the latest offerings. 1.Order Status Updates: i.Real-time Order Tracking: Sends real-time notifications to users about the status of their orders, including confirmation, preparation, dispatch, and delivery. ii.Delivery Executive Information: Provides details about the assigned delivery executive, including name and contact information, for better communication. 2.Promotional Offers and Discounts: i.Personalized Promotions: Sends targeted promotions and discounts based on users' preferences, order history, and location. ii.Flash Deals Notifications: Notifies users about limited-time offers, flash deals, and promotions to encourage immediate orders.

Customer Support and Help Center

This module provides users with access to customer support services. Users can seek assistance, report issues, and find answers to frequently asked questions, enhancing overall customer satisfaction. 1.Contact Information: i.Customer Support Hotline: Provides a visible and easily accessible customer support hotline where users can reach out for assistance via phone calls. ii.Email Support: Offers a dedicated email address for users to send detailed queries or concerns. 2.Live Chat Support: i.Real-time Chat Assistance: Implements a live chat feature to enable users to communicate with customer support representatives in real-time for quick issue resolution. ii.Chatbot Integration: Incorporates a chatbot for handling frequently asked questions and basic support queries. 2.Help Center: i.Knowledge Base: Creates a comprehensive knowledge base with articles, guides, and FAQs covering common issues, account management, order tracking, and more. ii.Search Functionality: Includes a robust search function within the Help Center to allow users to quickly find relevant information.